Welcome to Our Policy Hub
At Swimwear Outlet, we’re more than just a store—we’re your partner in every aquatic adventure. From the pool to the beach, from training to leisure, we understand that your gear needs to perform as flawlessly as you do. Our Shipping & Returns policy is crafted with the same care we put into curating our collection: to ensure your experience is smooth, transparent, and completely satisfying.
🎯 Our Target Community
Based on our product range and website content, we proudly serve:
Competitive Swimmers Recreational Swimmers Beach Enthusiasts Families Lifeguards Fitness Trainers Snorkeling & Scuba Divers
Whether you’re training for competition, enjoying family beach time, or gearing up for underwater exploration, we’re here for you.
🚚 Shipping Information
We ship globally (excluding some remote areas and specific Asian regions). Our goal is to get your gear to you efficiently and reliably.
Shipping At a Glance
Order Processing Time: 1-2 business days
Available Shipping Methods:
Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95 USD
- Delivery Time: 10-15 business days after shipment
- Best for: Faster delivery with full tracking
Free Shipping
- Carrier: EMS
- Cost: FREE on orders over $50 USD
- Delivery Time: 15-25 business days after shipment
- Best for: Budget-conscious shoppers who don’t mind waiting a bit longer
Note: Delivery times are estimates and may vary based on destination and customs processing. You will receive tracking information once your order ships.
🔄 Returns & Exchanges Overview
Our returns policy reflects our commitment to quality and customer satisfaction, mirroring the reliability of our swim and beach gear.
Key Policy Summary
- Return Window: 15 days from the date you receive your order
- Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging
- Process: Initiate via email → Receive authorization → Ship back → Get refund/exchange
- Refund Timing: 5-10 business days after we receive and inspect your return
📋 Step-by-Step Return & Exchange Process
Step 1: Initiate Your Request (Within 15 Days)
Email our customer care team at [email protected] within 15 days of receiving your order. Use this template for faster processing:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Swimwear Outlet Team,
I would like to request a [Return / Exchange] for my recent order.
– Order Number: [Please provide]
– Product Name(s) & SKU(s): [Please provide]
– Reason for Return/Exchange: [e.g., Size, Fit, Style, etc.]
– Desired Action: [Refund / Exchange for (specific product/size)]
– Your Full Name:
– Shipping Address (from order):
Please provide the return shipping address and any instructions.
Thank you,
[Your Name]
Step 2: Receive Instructions & Authorization
Our San Diego-based team will respond within 1-2 business days with:
- A Return Merchandise Authorization (RMA) number
- The return shipping address (San Diego, USA)
- Important instructions for your return
Important: Do not ship items back without this authorization.
Step 3: Ship Your Item
- Package the item securely in its original packaging
- Include all original tags
- Clearly mark the RMA number on the package
- Use a trackable shipping service (recommended)
Shipping Costs: Return shipping is the customer’s responsibility, unless the return is due to our error (wrong item shipped).
International Returns: Please mark the package as “Returned Goods” to avoid customs charges. We cannot refund original shipping fees or any customs/duties paid on the original order.
Step 4: Processing & Resolution
Once we receive and inspect your return (typically within 3-5 business days of arrival):
- For Exchanges: We will ship the new item promptly with applicable shipping
- For Refunds: See refund details below
💳 Refunds: Timing & Method
We make refunds as straightforward as possible, returning to your original payment method.
Refund Details
Method: Refunds are issued automatically to your original payment method through our secure, PCI-DSS compliant gateway.
Supported Payment Methods: Visa, MasterCard, JCB, PayPal
Timing: Allow 5-10 business days after we approve your return for the refund to appear in your account. Processing times vary by financial institution.
Amount Refunded: The product price only. Original shipping fees are non-refundable unless the return is due to our error.
🚫 Items That Cannot Be Returned or Exchanged
To ensure health, safety, and quality for all our customers, certain items are FINAL SALE.
Final Sale Items Include:
- Personal Care Items: All products under our “Shampoo & Personal Care” menu category (for hygiene reasons)
- Opened or Used Swim Gear: Any product with broken hygiene seals or signs of use (removed tags, washed, worn), including:
- Swim Caps
- Rash Guards
- Swimwear
- Any item from our Swim Gear, Swim Aids, or related categories that has been used
- Custom or Special Order Items
- Gift Cards (if offered)
This policy aligns with our commitment to quality and safety, ensuring every product meets our high standards for water enthusiasts.
⚠️ Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, contact us immediately at [email protected] with photos of the product and packaging. We will cover all shipping costs to replace the item or issue a full refund.
🤝 Need Help? Contact Our Team!
Our friendly team in San Diego is here to guide you through any water, big or small.
Swimwear Outlet Customer Care
📧 Email: [email protected]
📍 Address: 694 Holden Street, San Diego, US 92101
⏱️ Response Time: We strive to respond to all inquiries within 1-2 business days.
Thank you for being part of the Swimwear Outlet community. We’re here to ensure your experience with us is as smooth and enjoyable as a day at the beach! 🌊