Welcome to the Swimwear Outlet FAQ! We’re here to help you navigate your swim, beach, and water lifestyle shopping with ease. Below, you’ll find answers to our most common questions about products, shipping, returns, and more. Dive in!
đ About Our Products & Brand
1. What kind of products does Swimwear Outlet specialize in?
We are your one-stop shop for all things water-related! Our curated collection includes performance swimwear, swim gear (goggles, caps, kickboards), beach essentials, rash guards, lifeguard equipment, snorkeling & scuba gear, swim aids, and lifestyle clothing for men, women, boys, and girls. Whether you’re a competitive athlete, a family on vacation, or a beach lover, we have the gear to enhance your experience.
2. What is the style and quality of your products?
Born in sunny San Diego, we blend performance, comfort, and style. Our products are selected for their durability, functionality, and fashion, ensuring you look and feel great in and out of the water. We focus on quality materials that withstand chlorine, saltwater, and sun, perfect for active lifestyles.
đĻ Ordering, Shipping & Delivery
1. Where do you ship to?
We proudly offer global delivery to empower water lovers everywhere! However, we are currently unable to ship to a few select, remote regions and parts of Asia. The complete list of excluded regions will be shown at checkout.
2. What are my shipping options and costs?
- Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx. Delivered within 10-15 business days after dispatch. Ideal for predictable planning.
- FREE Shipping (on orders over $50): Shipped via EMS. Delivered within 15-25 business days after dispatch. Our most popular, value-packed option!
3. How can I track my order?
Once your order is on its way, you’ll receive a confirmation email with a tracking link. You can use this to follow your package’s journey in real-time, right to your doorstep.
4. Do you offer express shipping?
Currently, we offer the two reliable shipping methods detailed above. Our Standard Shipping via DHL/FedEx provides the fastest delivery timeframe.
đŗ Payments & Pricing
1. What payment methods do you accept?
We offer secure and convenient checkout with: Visa, MasterCard, JCB, and PayPal.
2. Are the prices on the website final?
All product prices are as listed. You may be responsible for any customs duties or import taxes imposed by your country, which are not included in the item price or shipping cost.
âŠī¸ Returns & Exchanges
1. What is your return policy?
We want you to be confident in your fit and quality. If an item isn’t perfect, you have 15 days from the date of delivery to initiate a return. Items must be unworn, unwashed, and in original packaging with tags attached.
2. How do I start a return or exchange?
Please visit our dedicated Returns & Exchanges page for full instructions and to start the process. For hygiene reasons, some items like swimwear may have specific return conditions.
3. Are return shipping fees free?
Return shipping fees are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped). Please see our Returns page for detailed information.
đ Account & Website
1. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders faster, save your shipping details, and view your order history.
2. I forgot my password. How can I reset it?
On the login page, click on “Forgot Password?” and enter your registered email address. You will receive a link to create a new password.
Still have questions? Our friendly, knowledgeable team in San Diego is always ready to help you get the gear that fuels your adventure.
Email us at: [email protected]
From our home in San Diego to your favorite body of water â Swimwear Outlet delivers.